Return Policy

Belle Lueur

For hygiene reasons, cosmetic products can only be returned unopened and with the seal intact.

Damage and issues
Please inspect your order immediately upon receipt. Is an item defective or damaged, or did you receive the wrong item? Contact us within 3 days at support@bellelueur.nl with photos of the problem. We'll review your report and resolve it for you with a replacement or refund.

Hygiene exception for cosmetics
Our products are sealed for hygiene reasons. You have the legal right to withdraw from your order, but this right lapses as soon as the seal of a product has been broken (Art. 6:230p sub f of the Dutch Civil Code). In practice, this means:

• Unopened, sealed products: return possible within the cooling-off period
• Opened or unsealed products: neither return nor withdrawal possible
• You may examine the outer packaging and check the product information, as you would in a store, provided the seal itself remains intact

Excluded from return
In addition to opened cosmetics, we do not accept returns of:

• Custom-made or personalized products
• Products in the sale or marked "non-returnable" with a discount code
• Gift cards

Unsure about your specific item? Feel free to contact us before ordering.

Statutory 14-day cooling-off period
For deliveries within the EU, you have the right to withdraw from your order within 14 days of receipt, without giving a reason. To exercise this right, the product must:

• Be unopened and with the seal intact
• Be in its original packaging and with labels attached
• Be accompanied by proof of purchase

Report your withdrawal within these 14 days at support@bellelueur.nl. You then have a further 14 days to actually return the product.

Exchanges
Would you like a different product? First return the unwanted item according to the conditions above, and place a separate new order for the item you want. This way you'll receive the new product the fastest, rather than waiting for an exchange.

Refunds
Once we have received and approved your return, we will refund the full purchase amount via your original payment method, no later than 14 days after approval, as required by law. It may take a few days for your bank or credit card company to process the refund. Nothing received after 14 days? Contact us at support@bellelueur.nl.

Slatewood Commerce VOF · bellelueur.nl · support@bellelueur.nl